Business Transformation Consulting 

We help leadership teams align strategy, operating model and technology so the organisation can deliver its goals in a practical way.

Our services include:

• Growth strategy
  Define where and how to grow in existing and new markets, refine value propositions and design supporting business models.

• Market entry and expansion
  Assess entry options for new countries, regions or segments, including regulatory considerations, partnership options and resourcing.
  
  

• Product and service portfolio
  Review and reshape product and service portfolios, including simplification, new launches and restructuring of existing offerings.
  
  

• Target operating model
  Design organisation structures, process ownership, governance and service delivery models that support strategy and customer needs.
  
  

• Business and technology alignment
  Define business capabilities and map them to data, systems and platforms so that technology investments clearly support business outcomes.
  
  

We work with management teams through working sessions and analytics, then translate decisions into detailed designs and implementation roadmaps.

A resilient and efficient supply chain is critical to cost, service and risk. We support clients in manufacturing, distribution and logistics in designing and improving their end to end supply chains.

Our services include:

• Supply chain strategy and network design
  Review the overall supply chain footprint, including plants, warehouses, logistics partners and routes. Identify optimisation opportunities and resilience improvements.
  
  

• Strategic sourcing and procurement
  Design category strategies, supplier segmentation, sourcing approaches and contract structures. Support execution and supplier performance management.
  
  

• Planning and inventory management
  Improve demand forecasting, production planning and inventory policies, including safety stock, reorder points and allocation rules.
  
  

• Warehouse and logistics performance
  Optimise warehouse layout, picking and packing processes, transport planning and reverse logistics using lean and continuous improvement methods.
  
  

We often combine process redesign with data analytics and automation so changes are measurable and sustainable.

Finance is moving from a reporting function to a strategic partner. We help finance teams redesign their role, processes and tools so they can support the business more effectively.

Our services include:

• Finance operating model and role
  Clarify the mission of finance, roles across group and business units, and how finance partners with the business.
  
  

• End to end finance process improvement
  Improve core processes such as procure to pay, order to cash, record to report and plan to perform, including automation opportunities.
  
  

• Performance management and profitability
  Design profitability measurement approaches, cost allocation methods, product and customer profitability models and supporting tools.
  
  

• Working capital and treasury
  Assess and improve working capital performance, cash forecasting, liquidity and treasury operations.
  
  

• Support for business expansion and transactions
  Design scalable finance teams for cross border growth, support investment cases, capital planning and mergers and acquisitions.
  
  

We connect finance transformation with intelligent automation and data platforms so that process and system changes reinforce each other.

Effective governance helps organisations manage risk while staying agile. We support clients in designing practical frameworks and controls that fit their size, industry and regulatory context.

Our services include:

• Risk management strategy and framework
  Design and implement enterprise, operational, technology, supplier and program risk frameworks, including roles and reporting.
  
  

• Policy and process design
  Develop or refresh policies, procedures and standard operating procedures that are clear and usable for frontline teams.
  
  

• Internal control assessment and enhancement
  Assess current controls, identify gaps and design remediation plans. Support implementation and testing.
  
  

• Internal audit and assurance support
  Provide co sourcing support for internal audit, help design risk based audit plans and assist with remediation tracking.
  
  

• GRC and quality systems implementation
  Support selection and implementation of governance, risk and compliance solutions and quality management systems.
  
  

Our goal is to strengthen governance in a way that supports, rather than blocks, business operations.

Shared services and global business services can improve efficiency, control and service quality when designed and run well. We help clients design, set up and enhance shared service centres across finance, HR, procurement, IT and other functions.

Our services include:

• Strategy and feasibility
  Assess whether shared services are suitable, define scope, locations, sourcing options and the business case.
  
  

• Target operating model and service catalogue
  Define which activities move into shared services, service levels, governance and the interfaces with business units.
  
  

• Implementation and transition
  Plan and manage migration, including process design, controls, recruitment, training and change management.
  
  

• Performance improvement for existing centres
  Assess current shared services operations, identify performance and control gaps and implement improvements.
  
  

We also connect shared services with automation opportunities so centres can scale without linear increases in headcount.

Customer expectations continue to rise across digital and physical channels. We help clients redesign customer and service journeys and build capabilities to deliver consistent, high quality experiences.

Our services include:

• Service strategy and customer model
  Define service ambitions, customer segments and service principles for front, middle and back office teams.
  
  

• Customer journey and process redesign
  Map current journeys, identify pain points and redesign processes, roles and technology to remove friction.
  
  

• Contact centre and service operations
  Design or enhance contact centres and shared service desks, including structure, routing, knowledge management and metrics.
  
  

• Measurement and continuous improvement
  Set up customer and service metrics, feedback loops and improvement routines.
  
  

We often combine this work with GenAI search, agentic AI and automation solutions delivered by our technology teams.

People give an organisation its identity and ability to execute. We support HR and business leaders in aligning people, structure and capabilities with strategy.

Our services include:

• Organisation and workforce planning
  Align structures, roles and spans of control with business priorities. Plan workforce needs and capability development.
  
  

• Talent and succession
  Design talent management, succession planning and performance management approaches that are practical and fair.
  
  

• Reward and engagement
  Review compensation and benefits, design engagement approaches and support culture and change programs.
  
  

• HR operating model and efficiency
  Improve HR processes, roles and use of HR systems and HR shared services.
  
  

We bring HR, process and technology perspectives together so people solutions are grounded in how the business actually operates.

Mergers and acquisitions only deliver value when the combined business is integrated in a disciplined and practical way. We support clients across Asia Pacific in planning and executing post-merger integration so that synergy targets, customer commitments and people impacts are managed effectively.

Our services include:

• Integration strategy and value case
  Clarify the deal rationale, define integration principles and identify where value will come from (revenue, cost, capability, market access). Translate this into clear integration objectives and high-level design choices.
  
  

• Day-1 and first-100-days planning
  Plan what must be ready for legal close and Day-1 (customer communications, critical processes, systems access, leadership announcements), and define a structured first-100-days program to stabilise operations.
  
  

• Target operating model for the combined business
  Design organisation structures, governance, roles and decision rights for the merged entity. Align functions, business units and shared services so duplication and confusion are minimised.
  
  

• Process harmonisation
  Compare processes from both sides, decide where to adopt, adapt or redesign, and define standard ways of working for key end-to-end processes such as order-to-cash, procure-to-pay, record-to-report, customer service and supply chain.
  
  

• Systems and data integration
  Define the roadmap for systems and data integration or coexistence, including interim “bridge” solutions. Prioritise which platforms become strategic, how data will be migrated or interfaced and how reporting will work during transition.
  
  

• People, culture and change management
  Support leadership in communicating clearly with employees, managing role changes, retaining key talent and addressing cultural differences. Design change plans, engagement activities and training to help teams adopt new ways of working.
  
  

• Integration Management Office (IMO) and governance
  Set up and run an Integration Management Office to coordinate workstreams, manage risks and issues, track synergy delivery and report progress to sponsors and the Board.
  
  

• Synergy tracking and benefits realisation
  Define synergy baselines and targets, set up tracking mechanisms and dashboards, and review progress regularly so that expected value is actually delivered, not just assumed.
  
  

Our role in Post-merger integration is to provide structure, tools and hands-on support so that management teams can focus on key decisions and stakeholders while keeping the business running during integration.