Agentic AI Use Cases

Banking

• Onboarding and KYC

  • What it does: Guides applicants, gathers documents, extracts fields, screens sanctions and PEP lists, validates ownership structures, requests missing items, prepares KYC packs for approval.

  • Agents: Intake, Document Validation, Sanctions and PEP Screening, Compliance Reviewer.

  • Data and tools: Forms, IDs, proof of address, registries, sanctions lists, CRM, case management, e-signature, storage.

  • Outcomes: Faster approvals, fewer defects, clear audit trail.

• Relationship Manager Assistant

  • What it does: Prepares meeting briefs, aggregates client interactions, surfaces obligations and covenants, drafts follow ups, tracks action items, updates CRM automatically.

  • Agents: Research, Timeline Assembler, Obligation Tracker, Drafting, CRM Updater.

  • Data and tools: CRM, emails, call notes, documents, pricing and limits, portfolio data.

  • Outcomes: Higher RM coverage, better client responsiveness, improved data quality.
    
    

• Autonomous Customer Service

  • What it does: Handles routine requests end to end such as balance queries, statement generation, card replacement, travel notices, address changes, dispute intake with evidence collection and safe handoff for exceptions.

  • Agents: Intent Classifier, Knowledge Retriever, Transaction Lookups, Form Filler, Policy and Entitlement Checker, Handoff Coordinator.

  • Data and tools: Core banking, card systems, Knowledge Management System, identity, ticketing, communications.

  • Outcomes: Higher self resolution, lower handle time, consistent policy adherence.
    
    

• Operations Exceptions and Breaks

  • What it does: Detects reconciliation breaks, gathers evidence from ledgers and external systems, proposes fixes, drafts case notes, routes approvals.

  • Agents: Reconciliation, Evidence Collector, Root Cause Analyzer, Remediation Executor.

  • Outcomes: Fewer aged breaks, shorter cycle time, better controls.
    
    

• Document and Agreement Lifecycle

  • What it does: Extracts terms from mandates and loan agreements, monitors obligations, alerts on expiries and covenant tests, drafts standard notices.

  • Agents: Contract Parser, Obligation Monitor, Notice Drafter.

  • Outcomes: Reduced operational risk, timely client outreach.

Supply Chain and Logistics

Corporate Supply Chain and Order Management

• Exception Management

  • What it does: Monitors EDI and ERP events, detects late ASNs, stockouts, allocation issues, and shipping delays, compiles context from WMS, TMS, supplier portals, and contracts, proposes resolution steps and executes approved actions.

  • Agents: Event Monitor, Context Aggregator, Playbook Recommender, Resolution Executor.

  • Outcomes: Shorter exception dwell time, higher OTIF, fewer expedites.
    
    

• Order Change and Promise Management
  
  

  • What it does: Validates requested order changes against inventory, allocation, constraints, and service levels, checks lessons learned and contract terms, proposes viable alternates or partials, updates confirmations and notifications.

  • Agents: Constraint Checker, Contract Interpreter, Alternative Planner, Confirmation Writer.

  • Outcomes: Improved promise accuracy, reduced manual rework.
    
    

• Invoice, PO, and ASN Reconciliation

  • What it does: Matches PO lines to ASNs and invoices, flags mismatches, gathers proof from portals and emails, drafts disputes or vendor queries.

  • Agents: Matcher, Evidence Collector, Dispute Drafter.

  • Outcomes: Faster throughput, fewer payment holds.
    
    

3PL Operations

• Warehouse Exceptions

  • What it does: Detects WMS exceptions such as short picks and bin discrepancies, finds likely causes, recommends cycle counts or relabels, opens tasks and closes them after validation.

  • Agents: WMS Event Analyzer, Root Cause, Task Creator, Verifier.

  • Outcomes: Higher accuracy, less supervisor time on tickets.
    
    

• Customer Promise Protection

  • What it does: For each order, checks carrier options, cutoffs, and SLA, selects the least cost option that meets promise, raises alerts when promise risk increases.

  • Agents: Rate and Transit Estimator, Selector, Risk Notifier.

  • Outcomes: Better on time delivery at lower cost.

Ship Management

• Crewing

  • What it does: Maintains crew rosters, tracks certifications and expiries, proposes rotations, drafts contracts, books travel with policy checks.

  • Agents: Credential Checker, Rotation Planner, Contract Drafter, Travel Booker.

  • Outcomes: Fewer gaps, compliance with flag and class rules.
    
    

• Finance Operations

  • What it does: Reconciles voyage accounts, validates port charges and vendor invoices against agreements, drafts queries and accruals.

  • Agents: Reconciliation, Contract Interpreter, Query Writer, Accrual Assistant.

  • Outcomes: Accurate cost control, faster close.
    
    

• Procurement

  • What it does: Automates RFQs for spares and stores, compares quotes against approved vendors and contracts, prepares recommendation notes, tracks delivery to vessel.

  • Agents: RFQ Issuer, Quote Normalizer, Recommendation Writer, Delivery Tracker.

  • Outcomes: Better pricing, fewer delays and mismatches.
    
    

IT Function

• Autonomous IT Service Desk

  • What it does: Classifies tickets, retrieves knowledge, runs safe diagnostics, applies approved fixes, communicates updates, and escalates with full context.

  • Agents: Classifier, Knowledge Retriever, Diagnostic Runner, Fix Executor, Communicator.

  • Outcomes: Lower mean time to resolve, higher self service rate.
    
    

• Self Healing Infrastructure

  • What it does: Monitors logs and metrics, detects incidents, rolls back or restarts components, rotates keys, clears queues, or scales services under guardrails, validates recovery.

  • Agents: Anomaly Detector, Runbook Executor, Post-Recovery Verifier.

  • Outcomes: Fewer incidents and faster recovery without manual intervention.
    
    

• Access Requests and Reviews

  • What it does: Compiles evidence, checks SoD and policies, drafts approval texts, closes tickets after verification.

  • Agents: Evidence Collector, Policy Checker, Decision Drafter.

  • Outcomes: Shorter cycle times, stronger compliance.
    
    

Finance & Accounting Function

• FP&A Assistant

  • What it does: Ingests actuals, builds scenarios, explains variances with referenced transactions and narratives, drafts management commentary.

  • Agents: Data Puller, Scenario Builder, Variance Explainer, Commentary Writer.

  • Outcomes: Faster forecast cycles, clearer explanations.
    
    

• AP and AR Issue Resolution

  • What it does: Monitors aging, identifies root causes, searches emails and contracts for terms or disputes, drafts outreach to vendors or customers, proposes write off or payment plans under policy.

  • Agents: Aging Monitor, Evidence Miner, Outreach Writer, Policy Gatekeeper.

  • Outcomes: Lower DSO and past due, fewer manual escalations.
    
    

• Close and Consolidation Support

  • What it does: Reconciles accounts, flags breaks, assembles tie-outs and certification packages.

  • Agents: Reconciliation, Break Analyzer, Pack Assembler.

  • Outcomes: Faster close, fewer post close adjustments.
    
    

HR Function

• Onboarding and Offboarding

  • What it does: Generates offers and checklists, provisions or deprovisions access, schedules orientation, collects equipment returns, updates HRIS and identity systems.

  • Agents: Checklist Orchestrator, Access Provisioner, Scheduler, Compliance Logger.

  • Outcomes: Day-one readiness, clean exits, full audit trail.
    
    

• Payroll Reconciliation

  • What it does: Reconciles payroll across employees, contractors, externals, and timesheets, validates rates and approvals, flags anomalies, drafts correction entries.

  • Agents: Data Reconciler, Timesheet Validator, Anomaly Finder, Correction Drafter.

  • Outcomes: Fewer payroll errors, faster period close.
    
    

• Policy Q&A and Case Management

  • What it does: Answers policy questions from a governed corpus, tags sensitive cases, routes to HRBP with summaries.

  • Agents: Retrieval, Response Writer, Case Router.

  • Outcomes: Faster response, consistent guidance.
    
    

Customer Service Function

• Autonomous Support

  • What it does: Resolves routine issues end to end such as order status, returns, refunds within policy, warranty checks, entitlement validation, and appointment scheduling with safe handoff for edge cases.

  • Agents: Intent Classifier, Account Context Builder, Troubleshooter, Refund and Policy, Handoff Coordinator.

  • Outcomes: Higher self resolution, lower handle time, better CSAT.
    
    

• Post-Interaction Compliance Reconciliation

  • What it does: Periodically samples closed cases, pulls ticket fields, CRM notes, attachment metadata, template IDs, and disposition codes, then checks them against required policies and disclosure rules. Identifies missing disclosures, incorrect dispositions, or incomplete evidence. Drafts remediation steps such as follow up emails with approved wording, correction of case fields, or supervisor review tasks, and assembles an auditable case pack.

  • Agents: Case Sampler, Evidence Collector, Policy Checker, Gap Finder, Remediation Planner, Case Pack Assembler.

  • Outcomes: Higher policy adherence, faster remediation of gaps, consistent documentation, complete audit trail without monitoring or scoring live conversations.
    
    

Marketing

• Omnichannel Operations

  • What it does: Builds and syncs segments across platforms, schedules sends, enforces suppression and consent, localizes copy, tracks approvals, and reconciles delivery reports back to source systems.

  • Agents: Segment Sync, Consent and Suppression, Scheduler, Localizer, Reconciliation.

  • Outcomes: Fewer ops errors, consistent execution across channels.
    
    

• Content Assembly and Governance

  • What it does: Drafts variants from a base brief, checks brand and legal rules, manages translations and UTM hygiene, packages assets for each channel, files in DAM with metadata.

  • Agents: Writer, Brand and Legal Reviewer, Translator, Packager, DAM Tagger.

  • Outcomes: Higher content velocity with compliance.
    
    

• Campaign Change Management

  • What it does: Applies late changes safely across email, web, SMS, and ads, validates dependencies, updates tags, posts change logs to stakeholders.

  • Agents: Diff Analyzer, Dependency Checker, Change Executor, Notifier.

  • Outcomes: Fewer broken links and mismatched offers