Transforming your business for success


Transformation happens all the time as businesses are always adjusting themselves to the ever-changing business environment and competition.

Our BioQuest management consulting team works in partnership with our clients from different industries to drive revenue, optimize operations and reduce costs. 

Here are the key areas of our focus:

management consulting.PNG

(1) Business Strategy and Operating Model

Business strategy helps organisation sets objectives and drives every part of the organisation to achieve it.

At BioQuest, we have extensive experience in partnering our clients to formulate their growth strategies, renewing organisation and designing target operating models to keep pace with the changing business landscape and demands.


Our services include:


Growth Strategies

  • Expanding existing markets

  • Entry to new markets

  • Acquisition due diligence

  • New product and services launch

  • Restructuring current products and services


Organization Transformation

  • Senior management realignment

  • Business restructuring

  • Post-merger integration

  • Legal entities rationalization

Target Operating Model

  • Organization structure to deliver value to business

  • Delivering effective and efficient processes at the right places

  • Customer services model to ensure meaningful customer engagements

  • Establishing policies to support business growth, governance and risk management

  • Defining technology enablement to enhance business responsiveness, quality and cost effectiveness

  • Building the winning team with the right resources with the right skills at the right places

(2) Supply Chain Optimization

Supply chain defines the full product life-cycle from raw materials, manufacturing to distribution and sales. Key success factors include optimal performance in procurement, inventory management, material handling, manufacturing, transportation, distribution and sales.

Our supply chain consultants conversant with lean 6 sigma and Kaizen methodologies and tools have partnered our clients across various industries to optimize their supply chain processes to achieve both cost and quality objectives.


Our services include:

Supply Chain Management

  • Strategic Sourcing and Procurement

  • Production Planning and Demand Management

  • Warehouse and Inventory Management

  • Logistics and Reverse Logistics

Technology Enablers for Supply Chain

(3) Customer Excellence

The customer landscape has changed tremendously in the last 20 years. We have moved from the traditional brick and mortar businesses to the ever-increasing sales channels in the digital world. The transformation of supply chain, fast growth in social media and the introduction of technology disruptors had fuel the phenomenal change. 

To keep pace with the constant change and win markets, businesses need to constantly adjust their customer strategy and leveraging on technology to innovate their engagement with customers.

At BioQuest, we recognized that each client has a different customer engagement agenda and prioritization. We work in partnership with our clients to craft the optimal customer experience desired.

Our services include:

Customer Engagement Transformation

  • Service strategy

  • Customer research

  • Customer centric business model

  • Technology enablement

  • Process optimisation

  • Training strategy and plan 


Service Continuous Improvement

  • Service audit

  • Customer satisfaction analytics

  • Customer service training

  • Global Service Centre of Excellence

  • Global/regional service/call centres

(4) Governance, Risk and Compliance

A strong governance helps to mitigate risk against fraud, inconsistencies, inaccuracies and mistakes.

At BioQuest, our experienced consultants from internal audit, regulatory & compliance background work in partnership with our clients across industries to improve their risk management and controls.

Our services include:

Risk Management Strategy and Framework

  • Enterprise risk management

  • Supplier risk management

  • Operational risk management

  • Program risk management

  • Technology risk management

  • Clinical risk management

  • R&D risk management

  • Outsourcing and Offshoring risk management


Enhancing Internal Controls

  • Process design and Standard Operating Procedures ("SOPs")

  • Internal controls assessments

  • Gap analysis and recommendations

  • Remediation on audit findings

  • Internal Audit co-sourcing

  • Implementation of Governance, Risk and Compliance (GRC) solutions

  • Implementation of Quality Management Systems

(5) Shared Services

Shared services take the best from both the centralised and decentralised approach. It allows for standardisation of systems and processes for optimal efficiencies and controls. However, it also has its drawbacks on being rigid. Our consultants who have extensive experience building shared service centres in Asia (India, Philippines) and Eastern Europe (Romania), are partnering our clients in the journey of creating and maintaining shared service centres.

Our services include:

Strategy and Planning

  • Feasibility studies and generation of options

  • Business case and investment estimations

  • Regulatory constraints (i.e. offshoring)

  • Deployment plan for current resources

Implementing a Shared Service Centre

  • Project management

  • Target operating model and process & controls design

  • Systems vendor selection and implementation

  • Recruitment

  • Training

  • Defining service level agreement

Enhancing the Current Shared Service Centre's Capabilities

  • Internal controls and risk assessments

  • Process improvement

  • Gaps analysis and remediation

  • Performance measurements

  • Capacity planning

  • Workforce assessments

(6) Transforming Finance

Finance has transformed from the role of accounting and reporting to be an integral part of business. Today, Finance partners the business in business planning, investment analysis, profitability measurement, liquidity management and internal controls. The leading practice is forward looking to produce real-time performance measurement, scenario planning and simulations, harnessing big data for better analytics and more accurate forecasting.

In this exciting time of Finance transformation, our finance veterans are partnering our clients across industries to unleash the potential of finance into the new role of an effective business partner.

Our services include:

Finance Transformation

  • Revising Finance’s mission statement

  • Process improvement

  • Automation to focus on high value work

  • Building competencies to meet business realities

  • Enhancing controls

  • Effective and timely reporting 

  • Working capital optimization

  • Treasury management

  • Profitability Measurement

  • Profitability measurement methodology

  • Profitability systems implementation

Supporting Business Expansion

  • Building a scalable cross-border Finance team

  • Investment and capital planning

  • Financial business case

  • Leverage strategy

  • Merger & Acquisition

(7) Human Resource Advisory

Human resources (HR) are the greatest asset of any organisation, it gives the organisation identity, character, aspirations and quality deliveries.

Our team of HR advisors are prepared to partner our clients across industries to attract, retain the right talents and build better infrastructure in the HR function through automation and analytics.

​Our services include:


Resource Management

  • Talent strategy

  • Succession planning

  • Performance management

  • Capabilities assessments

  • Compensation & Benefits review

  • Employee engagement and communications

  • Organisation culture

  • Resource planning

  • Learning and development planning

  • HR analytics and metrics

HR Efficiency

  • Implementing HR systems

  • HR Shared Service

HR Support for Internationalization

  • Cross-border HR management

  • International Mobility

(8) Post-Merger Integration

To realize the full synergy of combining two or more business entities, a seamless and smooth integration would be instrumental. However, business integration are often complex and multi-facets involving processes, regulatory, technology and people & culture. The success of the post-merger integration hinges on the concerted effort of various key functions (i.e. Finance, HR, IT, Regulatory, Process etc.) to work on challenges in the integration and make the right decisions for the post-merged organization. As merger involves people from both sides coming together to form an integrated organization, the neutral and independence of the integration project team also helps to build trust and harmony.

At BioQuest, our experienced consultants from various domain background (Finance, Process, IT, Regulatory) work in partnership with our clients  to plan, execute and deliver the newly merged organization. In addition to our technical skills, we bring forward the value of being independent and neutral.

Our services include:

  • Post-Merger Integration Planning and Communication

  • Post-Merger Execution 

  • Systems Integration