For decades, businesses have been embarking on productivity improvement initiatives to reduce costs, improve efficiency or to put in automation. The benefits are often internal. As the years go by, the improvements are marginal, idea goes stale and people are jaded. Most people would brush it off as management’s expectation, a forever on-going “thing” or a means to cut costs. Is this the end of productivity drive? Of course not! Productivity improvement is still very much ali