Most people would imagine Robotic Process Automation (RPA) as a physical robot like a CP30 from Star Wars or a robotic arm on the assembly line. RPA is neither of those. It’s an artificial intelligent (AI) software that mimics human work. In short, its a "Software Robot".
The Software Robot is able to perform keystroke actions like copy, search, paste on business systems (i.e. SAP) using a desktop like how a human would. This technology comes in handy as businesses are looking for ways to increase productivity, reduce costs and improve services.
RPA has been successfully applied on many areas of business operations, finance, customer service, procurement, supply chain, human resources etc. Today's RPA technology is cost effective, quick to implement and robust even for systemic importance core processes.