Outsourcing is a common strategy to lower cost and keep organisations focused on priorities. It offers an opportunity to tap onto a turn-key operational process and leaves the day-to-day management, staffing, controls and regulatory changes to the service provider. The scope and nature of the outsourcing largely depends on specific business operations and management’s appetite for risk.


Our outsourcing consultants have extensive experience and assessment tools to help define the scope of outsourcing, select the right service provider and provide continuous assessment of the service provider.

Our services include:

Strategy and Planning

  • Feasibility studies and scope definition

  • Business case and budget estimations

  • Regulatory constraints (i.e. if data masking is required)

  • Deployment plan for current resources


Selecting a Service Provider

  • Defining selection criteria and priorities

  • Assist in the Request for Purchase (RFP) process

  • Bidders analysis and recommendations

Transitioning to the Service Provider

  • Project management

  • Transition planning and checklists

  • Defining service level agreement

Continuous Monitoring of the Service Provider

  • Vendor risk and controls assessments

  • Gaps analysis and remediation

  • Performance and cost monitoring

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