FAQ on Robotic Process Automation
What kind of industry or function can RPA be use in?
RPA is an industry and function agnostic technology, meaning it can be applied to any industry (Financial, Logistics, Manufacturing etc.) or function (Finance, HR,IT, Operations, Customer Service etc.). As long as there are repetitive, predictable work being performed by a human on a desktop, RPA can be explored.
Is RPA just a type of macro?
No, RPA responds to various stimuli on the screen through computer vision and decides how to take the next step like a human would and sophisticated scenarios can be defined which is closer the how a real-world process is. Artificial Intelligence (A.I.) is also continuously being infused into RPA to create the next generation of Intelligent or Cognitive RPA. Hence, its a fast evolving technology.
Is RPA just about cost savings?
Cost savings is certainly one of the key benefits of implementing RPA. However, RPA has a much wider and deeper level of benefits like improving accuracy, internal controls, freeing up precious human resource for value added work, cost avoidance etc. Most importantly, it is a very first step towards moving an organization onto the Artificial Intelligence roadmap.
How do I know RPA works for my organization?
Proof of Concept ("PoC") is important as organization would be able to safely test a new technology with a limited scope at a low cost. RPA is a PoC friendly technology as it doesn't require a large IT architecture or scope to prove that it works and able to yield the intended benefits. Most often a few development and robot licenses and an RPA developer would be able to complete the PoC. You can choose to work with an experience RPA implementation firm to ensure PoC is carried out well.
Is RPA very expensive to implement?
Compared to traditional offshoring of processes, RPA offers faster implementation time and better controls with a good ROI of often < 1 year.